Airtel Broadband 8mbps Review

After my harrowing experience with Reliance and MTNL continuing to perform sub optimally, I finally made up my mind to sign up with Airtel Broadband for their 8mbps Rapid 175 plan, which comes with 175GB FUP limit (512kbps beyond FUP limit) and costs around Rs. 3000 a month (including taxes).

Initial signup process was quite good and professional (way better than Reliance) and I was even informed by the sales rep that I was the first guy in my neighborhood to sign up for Rapid175 plan, with majority of other users choosing plans ranging from Rs. 1000-1500 a month.

Couple of days after I had made the initial security deposit of Rs. 500, wiring was done at my home (again more professionally done than Reliance) and an hour later, technician supposed to setup my router, came to my home.

Thanks to payment gateway issue, my order for Netgear Router from Flipkart was still in a limbo and thus I decided to get the initial setup done on my 3 year old MTNL Wi-Fi router.

After initial setup was done, it was time for speedtest (fired up by the technician himself) and the first run topped out at less than 4mbps (less than half of the promised connection speed)! Another run ended in similar results and switching from Chrome to IE didn’t help either (technician’s idea).


Since the latency was quite high for a local speedtest, I told him to try changing the DNS servers on my desktop (he had setup Airtel DNS servers on the router) and that seemed to help matters and this speedtest result showed more than 8mbps connection speed.

However, the local speedtest server being used was now different (Vodafone instead of Hughes), so I asked the tech to run the speedtest against US servers and my fears came through, as the results hovered between 2.5-4mbps.

Switching to London test servers didn’t help matters and the technician scoffed at the quality of MTNL router and took out a brand new Airtel Wireless Router (not sure about the manufacturer) from his bag to test the connection and funnily enough it wouldn’t turn on and neither would the second router he had. He tried changing the power adapter to what came with those routers (he had initially used MTNL’s power adapter) and they still wouldn’t come to life and even the second power adapter couldn’t bring either of the routers to life, even though they worked fine with my MTNL router!

Seeing this, I was glad that I hadn’t opted to buy router from Airtel, especially as the tech gave up on those router and continued with the MTNL one.

However I was quite disappointed by the speed, but still gave Airtel Broadband a benefit of doubt, since Speedtest servers can be slow at times. So I decided to download a 100mb test file from Softlayer’s Dallas DC (Softlayer operates some of the finest data centers and has recently been acquired by IBM for US$ 2 billion!)

Speedtest in case of Softlayer’s test file topped out at 695KBps, which translates in to 5.56mbps. Which was faster than the (testament to Softlayer’s network), but still way below what I had signed up for.

At this point, the technician gave up and told me this is about as good as it is going to get and this is indeed the maximum international speed they support and once again ran speedtest against Vodafone and Nextra servers, which showed better than 8mbps results (strangely, Airtel’s own speedtest server timed out).

airtelbroadband rapid175 speedtest

Which I guess is expected, since Airtel either has peering agreement with these two providers or provides the bandwidth to these, since neither of them operates their own undersea cables.

Since I had no plan to stick to browsing sites hosted only on the Airtel, Vodafone and Nextra network, I told the tech, this isn’t acceptable and asked him to escalate the issue to NOC.

However, he informed me, irrespective of the person I try to contact, troubleshooting the connection will come down to him and as per the normal speedtests they run (against Vodafone and Nextra servers in Delhi and Gurgaon), it is working fine! At max he could go ahead and get my connection cancelled or switched over to 4mbps, since that is the maximum international speed they can provide.

Since Airtel does not offers 4mbps plan with more than 80GB FUP limit and then throttles the connection speed to a pathetic 256kbps, I had no intention of keeping Airtel and told him to cancel the account.

Now I have been told that I will get my Rs. 500 back soon, so I will update this blogpost at a later stage, based on whether or not Airtel keeps its promise of refunding my money.

For now I am absolutely disheartened by the way ISPs in India behave and that even Airtel Broadband, which is supposed to be one of the best ISPs out there, cannot even provide promised speeds for its Rapid175 plan, which is the highest tiered “Faster” plans it has!

Update 10-6-13: Turns out that on Saturday, Airtel tech who came to activate my Airtel Broadband Connection and told me Airtel cannot provide 8mbps international bandwidth and hence I could either cancel my account or learn to live with 4mbps speed while paying 3k a month for 8mbps connection, didn’t actually cancel my account. And instead stated that the connection activation has been delayed due to customer! And now Airtel is calling me to “activate” that account! Then after 3-4 call, Airtel Rep told me to upgrade my account to 16mbps, that way I might actually get 8mbps! Guess I was expecting too much by believing Airtel was any better than Reliance!

Update: After escalating the matter to the top brass of Airtel, I finally got a final reply from them, “Airtel cannot provide 8mbps international bandwidth and will provide the same international speed on 8mbps connection that they do on a 4mbps plan!” Eventually connection was cancelled, Rs. 500 I had given to them, was refunded to me. However they never removed the wiring from their pole to our home and I have been told that they do not provide any service to ex-customers and hence my home is still connected to Airtel junction box and will remain so, until I pay to get the wire removed!

Update: After almost a year, I bought 4mbps connection from Airtel.


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  2. I just upgraded to 8mbps. shows 8mbps, but downloading never exceeds 450KBS. I changed router too. I read online that most of old router have a problem maintaining throughput, so I bought a new tplink router.

    Airtel guys are very clever, if you tracert, you will notice, the data passes through specific router 59.14*.***.***. Now tracert outher website, you will know the difference.

    8mbps is total FARCE!!

    • Manually choose a server located in US or London and it would show the actual international bandwidth they are providing, which ought to be around ~4 mbps for your connection.

      Btw I had written to their top management and the only answer I got was that this is the best they can do. Having said that, they did quickly refund my Rs. 500 deposit, so Airtel is good in that aspect.

  3. Sometimes download can be slow due to many reasons-
    1.a virus
    2.multiple programs using the internet to download updates or for something else.
    3.the download speeds can be slow on the 1st day of your installation.
    This has happened to me and i have researched this on the internet.

    • Dhruv, if that was the case, then I wouldn’t have gotten 8mbps on the local speed test result and Airtel (after several escalations) wouldn’t have given an official response that they cannot deliver 8mbps.

  4. Funny, the way they sound gargantuanic in promising hundred MBs of speeds and when it comes to actual show, MTNL thrashes them black and blue! Using 4 MBPS 2500/- “Fufa-in-MTNL” UNLIMTED With no FUP plan and boy till date I haven’t stooped beyond 3.80 Mbps!
    REcommend you to go back to MTNL, since within 2 weeks of usage, airtel will send you message that you’ve used 90% of your limit, no matter what. a
    And coming back from 8 mbps to 512kbps is indeed the worst thing that can happen after congress

    • Ravinder, I never uninstalled MTNL connection and I am happily using them. It is just that, for couple of months they were really a pain to use, irrespective how many complaints I made, and that made me look for alternatives.

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  6. This is a very informative and detailed review, thanks for that. When most of us are left at the mercy of ISP’s marketing departments, you have elaborated the true concerns. I also had issues with Airtel so not going back to it. What is your experience with other providers? I am currently using You Broadband but would want to shift, the customer service is prompt but I have to frequently call them.

    I am thinking of getting Reliance Broadband’s highest plan but something tell me to be careful(Speed/Cust Care/WiFi compatibility). Though i understand that our experience would be different from mine, but noticing your diligence in getting a good VFM plan, I would like to hear from you. What other options have you explored?

    • Ankit, for the past 8-9 years, I am using MTNL DSL connection. I had tried Reliance and Airtel Broadband connection when MTNL started giving frequent issues (that went on for 2-3 months).

      End result?

      I am still using MTNL Broadband connection (1mbps unlimited with no FUP and 200 free calls for Rs. 999 + tax) and ended up wasting time, energy and in case of Reliance, money, in testing these two connections out. You can find my harrowing experience about Reliance here,

  7. Please tell me Wether I need a adsl or adsl 2 router

  8. I have taken Airtel connection around 3 months back. From the day I filled up Airtel broadband application, I am getting issues with Airtel.

    First they took 2 weeks to give Airtel connection after promising that within 2 days connection will be up and running.

    Once connection is setup, I starting getting frequent disconnections on my broadband and even after 3 months my problem is not solved.

    Here is the preview how Airtel Customer Service works

    1. Customer raise the request.

    2. Airtel acknowledge it with automated mail saying within 24 Hr. problem will be resolved.

    3. After 24 Hrs. someone from Airtel call to confirm the problem.

    4. Once problem is confirmed, he/she says it will be assigned to engineer and someone from Airtel will come to fix the problem again within 24Hrs.

    5. After 24 Hrs. technician from Airtel calls and fix time to visit the house.

    6. Customer takes leave from office work and keep waiting for Airtel person to visit and no one comes.

    7. Customer raised this issue again with call center

    and Again the full cycle continues from point 1 without problem being looked at.

    If someone is looking to take Airtel broadband, do look for other options. if nothing else is there, then only go for Airtel and don’t expect anything from Airtel.

  9. I am using a Provider called Sahil Broadband in Mira Road Mumbai. My Monthly download is about 500gb or around 300gb i am busy with work and dont download much. I work from home so my 1 VOIP Softphone, 1 Voange and multiple web apps are continuosly connected. Plus 2 Phones and 1 Tablet are always connected to the wifi. When i do a speedtest i get 35mbps speed. And even if all the devices are connected, my work is not effected, my both US calling phones work.fine. For one project i am always connected to VPN so no disconnection there. And I pay the guy 2.5k per month for a 10mbps unlimited. Now the speed test shows more thats my luck.
    Yes they have these occassional issues once or twice a month i dont mind. Cant ask for more and that too they resolve the issue very fast. Being a local cable provider his service,.pricing and connection speed is awesome. A 1GB movie takes about 5 mins to download. So happy with the connection but as my work demands that i always stay connected and even a day of downtime can be devastating, i was thinking about getting a backup connection only for a Vonage Phone and my VPN. So wud an Airtel 4MBPS be fine. The VPN i connect to is in New Hampshire USA? Just need the speed to be steady for keeping it connected. Would airtel be good as a back up connection just in case there is a downtime!!!! Please advise.

  10. Hello I just upgraded to 8mbps plan on the Airtel Boradband service.I used to play a game called World of warcraft and there i used to get a latency of 190-210 since the server is in Romania this was when i had a 4 mbps plan.Now since i have a the 8 mbps plan i have been getting 340-500 latency.The people from airtel are not willing to change my cable wire and they say that the problem is from the other servers end.But my friends using airtel are also having the same issue as me.Would you suggest me going back to the 4mbps plan or changing to some local internet provider? please do help 🙂

    • Shreyas, you can try using Google or OpenDNS DNS servers and see if they help with this. Airtel DNS has been patchy at best, sometimes it works well and at other times it is slow as hell.

      • does actually using other DNS improve the international routing that Airtel has done?

      • No harm in giving it a try. Normally it shouldn’t make a difference, but you never know. Btw I have now switched to 8mbps Airtel connection as well, and while I still can’t hit 8mbps internationally, routing for most part is alright and occasionally when I play WoW, I don’t face any lag.

      • Sharique says:

        I m on airtel 8mb plan…i m no that techy person like u r..jus wanted to ask regarding speed test can i check if i m actually getting the full 8Mb speed as u mentioned abt us server not sure wat that means…excuse my knowledge on that..thanx

  11. Ohh ok thank you for the advise but since me and my friend are having this issue we may switch to a local ISP. Anyway thank you for your opinion.

  12. Hi Yogesh,
    Just booked a 8mbps plan of Airtel online.This plan comes with 25 gb of download limit. They are giving a router free if you book online.
    Thereafter while checking the reviews of this plan saw your blog while surfing. Since you have also upgraded to 8mbps plan, how has been your experience? Whats the max speed you have been getting? Should I go for 16 mbps plan? It would cost 600 bucks more..

    I have been using MTNL’s 2 mbps plan @999 for 15 gb download speed. I have been using it for last 10 years now. Never faced any major issues, except for few niggles or blackouts during rains.

    However, for last two months due to digging in our area, my connection is dead and they havent been able to restore yet. Neither they are able to answer by when they would be able to restore it…

    Lets see how the new connection fares… Would love to hear from you about your experience post upgrade.



  13. Airtel Broadband Worst of All
    On 5th Aug 2015, thursday I took Broadband connection CEF No TBLR7002159 from Ranganath 7022444387.
    They told it will happens by Saturday 9th Aug 2015.
    On sunday I called executive Ranganath, He told it will happens on Monday.
    Same day I called customer care 18001030121, they also told wait for monday and let us know if not happened they will take action.
    Monday I waited
    Tuesday I waited, called Customer care again, this time they raised the complaint.
    Wednesday I called again Ranganath he gave this number 9611191892..After calling them they told it is activated……..Surprisingly I dont have connection at all. After all listening they told they will come and install at thursday.
    On thursday I called again Ranganath, and this number office 9611191892 because they told that they come in morning to install.
    Thursday Morning they told, they will come and install today …….by 3:00 PM when i called again for status they are telling raise the complaint ..recklessly.
    Finally Airtel office 9611191982 & Ranganath 7022444387 are not responding. Coming to customer care when ever you call new executive take up the call, asks everything, raise the complaints and tells wait, this is where headache starts ……………….no use at all……………..

  14. his is how they ruined my peace of mind:

    For all Who feels Airtel provide a great service to the customers, pl know the quality of service as below:

    Forget the performance of connection, first of all I am at trouble for the connection itself after taking the money in bangalore

    I have done the biggest mistake of my life by opting for an Airtel broad band connection on 31st Aug 2015. Sales executive of the Airtel team came home, collected all the necessary documents and more importantly, for him, the money of Rs 1, 100/-

    The connection need to be provided within 3 working days from then, which should be 3rd of Sep. No one turned out to do the same, and I need to do a numerous calls to your ever waiting customer care to get an update.

    The list of customer complains given are 59238658; and reopening of the complaint as no one attended the same but happily closed it as resolved-59238658 and the recent one 59535322

    All the insane people are reckless people who sit in the customer care center and my interaction ids with them are as below:




    When ever I check with the team with the above ids, all they said is some technical issue is delaying the installation and the same will be resolved in 4-5 days which is constant for ever. Guess the timing Airtel follow is not of our planet so the 4-5 days move will take longer than 4-5 days of Earth.

    Finally the wisdom dawned on Airtel; to conclude that the connection cannot be provided because of port non availability, which should have been their first check before accepting any new request; and said my money will be returned within 21 days from the 9th of Sep, as that is the day of request cancellation. I am very happy to this as those guys could come to a decision at least by then and agreed for the same.

    Suddenly some witch acted on Airtel team again and they have reopened the application on 10th itself saying all the technical problems are solved and now the connection will be given in 3 working days again. I thought some extraordinary man in Airtel working on this now.

    On 12th afternoon, which happens to be the 3rd working day from 10th of Sep, the same customer care executive again confirmed that before that day evening some one will come and do the installation.

    Again on 13th when I tried checking for the same, the Customer care executive has again updated me the old story of Port non availability and hence the connection cannot be given now. Wisdom dawns on Airtel now and then as in the above case. So when I check for the refund of money, they says 21days from 13th/14th, which should have actually been 9th, if those guys doesn’t play this ugly dirty game of reopening the application.

    To sum up the above, you guys have no clue/intelligence to understand what you speak about. No ethics to do a fair dealing and no infrastructure for a basic broad band and boast about 4G.

    My recent complain number for cancellation of order is 59535322; for me I am sure this means nothing as those guys try calling me to resolve this and say, as I am not available to them it will go to resolved status even without any action(as happened with my first complaint. I feel ashamed to hear that the number is not reachable/responded when called, being it another Airtel number of mine.

    • airtel Broad band connection very bad they give poor service, they are say that they will get back in 3 hours and the 3 hours will be repeated all the time you call them

  15. Pathetic service. I have called customer care 100 times in last 1 week, nobody comes to repair services.

    IP tv is not working from last 10 days.

    I told these stupid people to disconnect but still they are not sending anybody.

    AIRTEL just knows how to make money






  16. Vinamra Mattoo says:

    Airtel is THE worst telecom connection company and more than that its a cheat.

    since the day i took their connection its been a roller coaster ride

    1. My cal has never ever been picked by airtel (Platinum) customer care

    2. Service is the quickest at installation after that they are not bothered ever time u need to get them do some service 7 days + anyone will show up who will be most probably be totally incompetent to fix your problem it will escalate to higher level whom he will call and then maybe in 3 days it might get fixed

    3. I had a 16 mbps plan 1300 plan and every month my bill was 1700 +

    4. landline was provided by them which stopped working and they refused to fix it and told to buy an new one (it was asking some code)

    5. the landline has never been running and they customer service person told that we will switch off its connection which they never did even after promising me and i didnt even knew that they had kept billing me for it

    6. requested static IP which they failed to set up so told them leave it and keep it dynamic they said ok (and kept charging me for static IP)

    7. Connection keeps disconnecting. finally after a month technician comes and tells me oh we dont have wires capable of giving 16 mbps . i told but i was getting the speed till now , seems cause it is only capable of 8mbps
    and thats the reason for disconnections.

    8. there are many more problems but i cant list them all these are the final ones that made me break the connection permanently ‘

    9. after i told them to break my connection the next month i did not get any sms asking for bll or anything

    10. then the month after i get a bill of 3000 INR (plan is 1300) they had told me they have disconnected the service

    Please do not take this connection they are the worse kind of service

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