Last night I had to book couple of tickets for my Dad and Sis, who are planning to go to Vaishno Devi next month.
Having heard few horror stories about the IRCTC site (official and only online booking portal for Indian Railways), I must admit, I was a little apprehensive at first, since this was the first time I was using it to book train tickets.
Initially I kept getting errors and timeouts, however my persistence paid off, and soon I was redirected to the payment gateway to complete the transaction. Soon after the payment was made, I received an email notification, informing me that the tickets had been booked.
While the experience wasnâ€™t as harrowing as I had expected it to be, after getting the timeout for the first time, initial errors did leave a bad impression and this is one aspect, Indian Railways has to work upon.
Since errors like this can be a major turnoff for people who arenâ€™t comfortable with the internet or are using the IRCTC portal for the first time. Maybe if they let a few private players in, the service would improve and it could even lead to discounts/freebies for consumers (already got 5% cash back for purchasing the tickets through my credit card).
But till that happens, we will be stuck with the IRCTC website, which lets face it, isnâ€™t as bad as some people make it out to be.