I recently got my MTNL broadband connection disabled, after being a satisfied user for several years. I did this, because MTNL has started serving popups.
Here is what I had to go through, to surrender MTNL broadband connection and keep the phone as well as number.
- Go to Sanchar Haat, find out the person you need to see to surrender the connection.
- Exit Sanchar Haat, walk in to main building, take the elevator to 5th floor and find the guy you are supposed to see. Wait as he continues to finish his work, before taking your application and preparing a challan for surrendering DSL modem.
- Take the challan, take the elevator down to ground floor and exit the building.
- Now walk back to the back of the building, go down into an underground godown and give the challan copies and modem to store in charge.
- Take the stamped copy of challan, climb out of the underground godown, walk back to front of the building and take elevator to 4th floor.
- Find the person who is supposed to log the whole thing. Submit application, challan copy and ID proof. Hold off your anger as he accuses you of forging your mother’s signature in the application (phone connection is in my mom’s name). Wait for him to log the whole affair and tell you that you need to go home and wait for connection to be disabled in the next couple of working days.
- Come back home empty handed (without any sort of receipt). Keep wondering whether or not they have done their work, till you can finally confirm from their call center, 4-5 days later. And then breathe a sigh of relief, as same also gets mentioned in your landline bill.
I guess I should thank my stars that I didn’t’ face any major issue in surrendering MTNL broadband connection, but then again, the experience was anything as easy as cancelling services with any private player (with the exception of Reliance Broadband).