I recently hired a taxi from Quick Cabs for a few hours; here is my review of them.
Booking Experience
Quick Cabs has the facility of booking taxis online and over the phone. I booked the taxi by calling their customer care (011 – 67676767, 45333333). While booking over the phone was as easy as it gets, customer care rep entered wrong time for the booking and I got a booking for 5:30pm, instead of 8:30pm I had requested!
Since Quick Cabs does not send you the exact time in their SMS, there I no way of knowing whether or not booking has been correctly made.
Thankfully in my case booking was ahead of time, so when driver called me to find out my exact location and confirm pickup time, I appraised him of the situation. Few minutes after that, I got a call from Quick Cabs, apologizing for the mix-up (they claimed it was due to a new guy on the job) and informing me of another booking being made for me with the correct time.
Taxi and service
First taxi I was assigned by Quick Cabs was a Maruti Eeco (for the wrong time) and the second was Tata Indigo. Taxi’s interiors were neat and clean and driver was courteous enough. On top of that, he knew the route and didn’t try to waste time or take a longer route.
Charges
I had booked taxi for 6 hours, for this I was charged a flat fee + convenience fee + AC charge + MCD tax for entering Delhi from Gurgaon. Here is a breakup of charges:
Taxi hiring cost for 6 hours (70km included in the cost): Rs. 900
Convenience fee: Rs. 50
Flat charge for using AC: Rs. 25
MCD tax for entering Delhi from Gurgaon: Rs. 45
Total charges: Rs. 1020
Booking taxi from a local provider would have been slightly less expensive, but with the sort of attitude some of these providers show, I just had to try a service like Quick Cabs.
Final Words
While my experience with Quick Cabs was positive, there was a possibility of it turning sour due to incorrect booking the first time around. While this could have been a one off incident, it would be a good idea to double check with the call center rep, after booking the taxi, just to be on the safer side.
Overall, Quick Cabs provides good and economical radio taxi service in NCR and will likely get my business again.
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